Shipping Policy
Last updated: October 02, 2025
At Kullu Shawl Industries, we are committed to delivering an exceptional shopping experience and ensuring that your order arrives safely and promptly. Please read our shipping policy carefully to understand our process and the commitments we make.
1. Shipping Locations
We currently ship across India and internationally to select countries. If your country is not listed during checkout and you wish to purchase our products, please contact us at hellokullushawl@gmail.com for assistance.
2. Processing Time
All orders are processed within 2–5 business days after receiving your order confirmation. Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders or unforeseen delays, processing may take longer. We will notify you by email or WhatsApp if there is a significant delay in the shipment of your order.
3. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Rates are based on your location and the total weight of your package.
- Domestic Shipping (India): Standard delivery usually takes 5–7 business days.
- International Shipping: Delivery typically takes 10–15 business days, depending on customs and destination country regulations.
Please note that these timelines are estimates and may vary due to factors such as weather conditions, courier delays, or customs inspections.
4. Shipment Confirmation & Order Tracking
Once your order is shipped, you will receive a shipment confirmation email containing your tracking number. You can use this number to track the delivery progress directly through the courier’s website.
5. Customs, Duties, and Taxes
For international orders, your package may be subject to import duties, taxes, and customs fees upon arrival. These charges are not included in the product price or shipping fees. Customers are responsible for paying any additional costs imposed by their country’s customs office. Please check with your local authorities for more details.
6. Shipping Delays
Occasionally, delivery delays may occur due to customs clearances, natural disasters, or carrier-related issues. While we make every effort to deliver your products on time, Kullu Shawls Industries is not responsible for delays caused by external circumstances beyond our control.
7. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us immediately at hellokullushawl@gmail.com with your order details. We will investigate the issue and work with our shipping partners to provide a suitable resolution.
8. Incorrect Shipping Information
Please ensure all shipping details are accurate at the time of order placement. We are not responsible for undeliverable shipments due to incorrect or incomplete addresses.
If a package is returned to us because of an incorrect address, the customer will be responsible for any additional shipping costs to resend the package.
9. Questions or Assistance
For any questions or concerns regarding our shipping policy, please reach out to us via email at hellokullushawl@gmail.com, and our team will be happy to assist you.