Privacy Policy

Last updated: October 02, 2025

Introduction

Kullu Shawl Industries (“we,” “our,” or “us”) operates the https://kullushawlindustries.com/ website (the “Service”). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Contact Information

Business Name: Kullu Shawl Industries
Address: Akhara Bazar, Kullu 175101, Himachal Pradesh, India
Email: hellokullushawl@gmail.com
Website: https://kullushawlindustries.com/
Contact Page: https://kullushawlindustries.com/contact

Information We Collect

Personal Information

We collect the following types of personal information:

Name: First name and last name
Email Address: For communication and account purposes
Phone Number: For order confirmation and customer service
Address Information: Including street address, city, state, province, ZIP/postal code for shipping and billing
Payment Information: Processed securely through our payment processor Stripe

Automatically Collected Information

Usage Data: Information about how you use our website
Device Information: Browser type, IP address, operating system
Cookies and Tracking Technologies: We use Google Analytics and other tracking tools

How We Use Your Information

We use the collected information for:

Processing and fulfilling your orders
Providing customer support
Sending transactional emails and communications
Marketing communications (with your consent) via GetResponse
Improving our website and services
Compliance with legal obligations
Fraud prevention and security

Third-Party Services

Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.

Email Marketing

We use GetResponse for sending promotional and marketing emails to users who have opted in to receive such communications.

Payment Processing

We use Stripe as our payment processor. Stripe processes your payment information securely and in accordance with PCI DSS standards.

Remarketing

We use Facebook remarketing services to show relevant advertisements to users who have visited our website.

Security

We use Invisible reCAPTCHA by Google to protect our website from spam and abuse.

Cookies and Tracking

We use cookies and similar tracking technologies to:

Remember your preferences
Analyze website traffic and usage patterns
Provide personalized content and advertisements
Enhance website security

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except:

Service Providers: Trusted third parties who assist in operating our website and conducting business
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In connection with mergers, acquisitions, or asset sales

Your Rights and Choices

GDPR Rights (EU Residents)

If you are a resident of the European Union, you have the following rights:

Right of Access: Request copies of your personal data
Right of Rectification: Request correction of inaccurate data
Right of Erasure: Request deletion of your personal data
Right of Restriction: Request restriction of processing
Right of Data Portability: Request transfer of your data
Right to Object: Object to processing of your personal data
Right to Withdraw Consent: Withdraw consent at any time

CCPA/CPRA Rights (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: What personal information we collect and how it’s used
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt-out of the sale of personal information
Right to Non-Discrimination: Not be discriminated against for exercising your rights
Right to Correct: Request correction of inaccurate personal information
Right to Limit Use: Limit use and disclosure of sensitive personal information

CalOPPA Compliance

Under California Online Privacy Protection Act (CalOPPA), we agree to the following:

Users can visit our site anonymously
This Privacy Policy is linked on our home page and other key pages
Our Privacy Policy link includes the word “Privacy” and can be easily found
You will be notified of any Privacy Policy changes on this page
You can change your personal information by emailing us at hellokullushawl@gmail.com

Email Communications

Transactional Emails

We send transactional emails related to your orders, account, and customer service inquiries.

Marketing Emails

We may send promotional emails about our products and services. You can opt-out of marketing emails by:

Clicking the unsubscribe link in any marketing email
Contacting us at hellokullushawl@gmail.com
Managing your preferences in your account settings

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain personal information for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal obligations
Resolve disputes
Enforce our agreements

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your jurisdiction where data protection laws may differ. By using our Service, you consent to this transfer.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our Service after changes constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: hellokullushawl@gmail.com
Website: https://kullushawlindustries.com/contact
Address: Akhara Bazar, Kullu 175101, Himachal Pradesh, India

This Privacy Policy is effective as of the date stated above and applies to all information collected by Kullu Shawl Industries.